Helpdesk Administrator

MMP Consultancy are looking to recruit a Helpdesk Administrator on a permanent basis in Essex.

Key Responsibilities:

• Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email.
• Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.
• To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions.
• Liaison and follow up with Managers, engineers and approved subcontractors.
• Ensure tasks are completed in line with the PPM planners and/ or client requirements.
• Report back to clients and contract staff on job progress and close out.
• Compile small work quotations
• Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately.
• Provide accurate information to clients about MJ Ferguson Services
• Invoicing of project and FM invoices as required
• Provide admin support to Project and FM Managers
• Any other reasonable duties as requested by the Company.

If this could be of interest, please send me your most up to date CV and I will give you a call at my earliest convenience.