THE OPPORTUNITYAre you ready to kickstart or grow your career in the tech industry? Join an established and supportive 1st Line Support team in Stockton-on-Tees, where you'll play a vital role in delivering exceptional technical support for cutting-edge digital platforms. This is your chance to become part of a collaborative environment that values teamwork and professional development.If you have some experience in 1st Line Service Desk Support and a passion for problem-solving, this is the role for you!Salary: £24,000 - £27,000Location: Stockton-on-TeesWorking Hours: 07:30 – 16:00 (Monday – Friday) with some flexibilityHybrid Working: A 3/2 split is available, although on-site presence is encouraged.THE ROLEAs a 1st Line Support Technician, you'll be the go-to person for customers and colleagues alike, providing first-line technical support across a range of innovative digital platforms. You'll work closely with a talented team to ensure a seamless experience for users and play a critical part in troubleshooting and resolving technical issues.Key Responsibilities:Customer Support: Act as the first point of contact for customers, offering technical assistance via phone, email, and live chat.Internal Collaboration: Provide ad-hoc 1st line support to internal staff, ensuring smooth business operations.Problem-Solving: Identify and resolve technical issues, escalating complex cases to senior support teams when needed.Documentation: Record customer interactions accurately and maintain detailed support logs.Continuous Improvement: Contribute to enhancing support processes and knowledge-sharing within the team.YOUR SKILLS / EXPERIENCEWe’re looking for someone with a customer-first mindset and some experience in 1st Line Service Desk Support. While a strong technical background is helpful, your ability to communicate effectively and approach challenges with enthusiasm is what really matters.Key Skills & Attributes:Technical Support Experience: Some prior experience in 1st line technical support is essential.Software Knowledge: Confidence in using a range of software and digital platforms (experience with LMS is a plus).Problem-Solving Skills: A proactive approach to troubleshooting with a keen eye for detail.Strong Communication: The ability to explain technical concepts clearly and adapt to different audiences.Customer-Focused: Empathetic and patient, especially in high-pressure situations.Team Player: Collaborative, eager to share knowledge, and willing to support colleagues.This is a fantastic opportunity to join a growing organisation where your contributions will make a tangible impact. If you’re enthusiastic about providing great support, enjoy working in a fast-paced environment, and are eager to develop your skills in the tech industry, we’d love to hear from you!

1st Line IT Support

IT Service Desk Analyst

Trainee IT Support Technician

3rd Line IT Support