Head of Sales Operations

Head of Sales Operations

Location: Bilsthorpe, Newark, NG22 8UA, UK
Salary: Competitive
Contract: Permanent, Full Time

Benefits:

• A competitive salary in a growing company committed to our people.
• 33 days holiday incl. bank holidays.
• Annual target-based bonus.
• Company car/car allowance.
• Hybrid working.
• Pension contributions.
• Enhance family friendly policies.
• Health scheme benefits.
• Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
• Life Cover (3 times salary).
• Employee Assistance Program.
• Bike2Work scheme.
• Free on-site parking.

Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. Due to continuous growth, we have a new opportunity for a Head of Sales Operations to join our Sales Team.

Head of Sales Operations - The Role:

To lead the Business Development and Account Management teams to exceed business development and retention targets. Through one-to-one development, coaching, CRM monitoring create a high tempo sales environment. Provide consistent commentary and reporting on output and productivity of the Team.

Head of Sales Operations - Key Responsibilities:
Customer Expansion

• Create and track Business Development metrics to measure progress, identify areas for improvement, and drive continuous growth which is fully aligned with wider business strategy.
• Actively oversee Business development team pipeline and performance via CRM and regular performance review meetings.
• Drive adoption and utilisation of CRM, including establishment of metrics and reports to highlight adoption and utilisation performance.
• To perform analysis of the metrics to identify trends, opportunities for growth, and new ways to deliver value.
• Implement and lead onward weekly and monthly kpi reports to key stakeholders.
• Critique sales proposals, quotes and tenders to ensure a high professional standard and consistency across the business.
• Manage Account allocation for account management team, ensuring sufficient capacity for Account performance review and business development.

Customer Success

• Leading Sales and Account Managers team in building trusted consultative/advisor relationships with Enva customers by developing knowledge of Enva services, as well as subcontract and contractors products and services.
• Proactively anticipate problems and opportunities while serving as a key escalation point for customers to ensure solution-oriented thinking and best-in-class customer experience.

Leadership

• Attracting, retaining, growing and developing a high-potential talent pool of team members, fostering a culture of collaboration, over-achievement and continuous learning while aligning with company business objectives.
• Be responsible for prioritising and delegating work throughout the team to ensure optimal efficiency.
• Manage all aspects of employee related budgets and headcount plans ensuring balance between cost efficiencies and workload requirements.

Knowledge, Training, Experience, Technical and Personal Skills:
Required

• Extensive experience in a B2B, Account Management, Relationship Management role in fast paced environment with changing priorities.
• Experience in a senior leadership role and demonstrable evidence of ability to lead multiple functions.
• Experience in building and leading high-performing teams across Sales, Customer Support and Account Management.
• Ability to manage and motivate remote teams.
• Ability to challenge and support others to create results but also to develop new capabilities and to increase capacity of individuals in the team.
• Have a high degree of commercial acumen, and ability to understand the issues and challenges that the business faces.
• An in-depth understanding of business development processes including bid and proposal management.
• Ability to make key decisions under pressure, anticipate potential issues or problems, and provide robust and objective solutions.
• Analytical and logical in approach with the ability to analyse data and formulate action plans.
• Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open and honest in all dealings.
• Strong PC and technical knowledge and skills with a good working knowledge of the Microsoft packages including Word and Excel.

If you have the required skills and experience, click on APPLY and forward your up to date CV.

Please be advised due to the high number of applications should you not hear from us within 4 weeks, your application on this occasion has been unsuccessful. We thank you for expressing your interest in this role.

No agencies please!