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Customer Service Advisor

Back 2 Work Complete Training
Posted a day ago, valid for 13 days
Location

Birkenhead, Merseyside CH41 6EB, England

Salary

£22,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The position is for Customer Service Advisors with a salary range of £22,308 to £23,857 per annum.
  • Candidates should possess excellent customer service and telephone communication skills.
  • The role involves being the primary contact for customers via phone and email throughout their claim journey.
  • Benefits include 22 days of annual leave plus 8 statutory bank holidays, a health cash-back plan, and opportunities for training and career progression.
  • No specific year of experience is mentioned, but training will be provided to prepare candidates for the role.

Were recruiting for Customer Service Advisors to earn up to £23,857 per annum.

Customer Service Advisor benefits:

  • 22 Days Annual Leave + 8 Statutory Bank Holidays - annual leave increases with length of service.
  • Westfield Health Cash-back Plan, giving you access to services such as dental care, optical care, physiotherapy and a 24 Hour GP, including coverage for your children and gym discounts.
  • A focus on training, development and career progression.
  • Modern contemporary office environment, with frequent social events.

Training is included to prepare you for this role.

Customer Service Advisor role:

You will be the primary point of contact for your customers via phone and email throughout the claim journey, including making the initial first call with the customer, scheduling their appointments, discussing their reports, finalising their claim and dealing with all general enquires and complaints within the agreed timescales. Excellent customer service and telephone communication skills are vital to the role, as you'll need to confidently talk the customer through every stage of their claim while ensuring we manage their expectations.

Customer Service Advisor pay:

£22,308 to £23,857 per annum.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.