Business Support Officer

Business Support Officer | Wirral | 37.5 hours per week | Monday — Friday — 09.00am—17.00pm| £23,250.64 — £26,047.44

For over 55 years, our client has provided safe, quality accommodation, along with first class support services to the most vulnerable members of society.

They provide person centred, supported housing across Wirral, Cheshire and Warrington, with a focus on specialist support services to people aged 18 years and over who are at risk of, about to become, or are homeless, and 16 to 21 year old care leavers.

You will assist residents with the knowledge, skills and confidence they need to enable them to pursue their journey of choice towards living independently, ensuring that an excellent quality of accommodation and service is provided at all times.

Are you the right person for the job?

The following criteria are essential for this role

• Good interpersonal skills
• Good IT and Microsoft office skills
• Experience of working in an Administration Environment
• Knowledge of working practices regarding file management (computer and hard copy)
• Receptionist skills
• NVQ Level 3 and above in Administration or equivalent
• Commitment to delivery of a quality service
• Knowledge and understanding of Safeguarding legislation

What will your role look like?

Your key tasks will be:

• To prepare and undertake positive Housing Management functions utilising formal and informal communication methods
• To carry out general front of house and reception duties
• To assist residents to meet their desired goals and outcomes
• To promote strong engagement with residents, encouraging them to link in with the services offered throughout the Association and external agencies
• To work alongside the project team to ensure excellent standards of accommodation are provided and maintained
• Collaborative Working: To ensure effective collaboration, underpinned by a clear focus on meeting the needs of individuals, taking an outcome focused approach, utilising relevant systems and clear lines of communication, and a shared understanding of roles and responsibilities
• Ofsted Standards: For Ofsted registered sites, to adhere to all Ofsted regulations and standards, provide quality and consistency of service and property standards to continually meet the Ofsted regulations, and be part of the preparation for Ofsted inspections

What can you expect in return?

• The pension scheme for new staff will be based on a defined employer contribution of 3% and employee contribution of 5% (minimum)
• 20 days and maximum of 5 Extra Company Days awarded based on length of service
• A days annual leave if birthday falls on working day
• Not required to work Bank Holidays
• Medicash Scheme
• Business mileage is paid at 45 pence per mile
• You will join an Investors in People Gold employer

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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