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JOB TITLE: Field Service Engineer
REPORTS TO: Field Service & Applications Manager
LOCATION: Midlands
SALARY: £45k + company car, overtime and other additional benefits
JOB PURPOSE
- Customer Service Field Engineer is responsible for contributing to the field service and remote service provision and this is delivered within the service level agreement and quality guidelines our customers expect
MAIN TASKS
- To be able to fault find on all equipment including mechanical, pneumatic, hydraulic, robotic and control and safety systems
- To assist with installation, programming and testing of new installation and make modifications or enhancements to existing installations
- To provide breakdown assistance both at customer sites and by telephone
- To attend regular internal training to ensure skills are maintained and enhanced to support new products and services
- To cover the 24-hour support hotline on a rota basis to provide breakdown assistance by telephone and out-of-hours callouts
- Work with all the internal departments to achieve desired results on time which will benefit both the customer and the company’s long-term objectives (1st time fix rate, 1st response times etc).
- To assist with service work / preventative maintenance and mechanical & electrical upgrades
QUALIFICATIONS
- City and Guilds or NVQ in Mechanical and or Electrical Engineering
- Knowledge in latest tools and equipment for field service and customer support in robotic or a similar automation industry / product.
ADDITIONAL SKILLS / REQUIREMENTS
- Passion for all things machinery / automation and robotic with an interest in programming 6-axis robots
- Some exposure to PLC controls and their programming techniques and or fault finding would be advantageous but not essential
- Good mechanical and electrical understanding, able to fault find and problem solve with the ability to identify issues.
- Flexible approach to the work schedule with the ability to work away at short notice within the UK or Ireland
PERSONAL SKILLS
- Must be self-motivating individual with a ‘can-do’ attitude, able to work without direct supervision ensuring that all quality requirements of the job are understood and adhered to.
- Takes responsibility for his / her actions, establishes effective working relationships across boundaries, shares knowledge with other proactively, shows integrity, trust and loyalty.
- Adapts to new and changing demands and situations. Good technical knowledge and understanding and to keep abreast of latest and current trends in the field of expertise
- Manages customer conflict situations, excellent time managements, plans and organises multiple tasks and projects, complies with rules and regulations.
SALARY PACKAGE
- They’re looking to pay around £45k as a basic salary plus overtime. This role also comes with a company car, private medical insurance, health cash plan, 25 days leave increasing to 28 days with service option to buy 5 days annual leave. Company pension with Royal London, salary sacrifice, with 5 % employee and 3 % employee contributions.
