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We are excited to confirm the below opportunity to join our innovative and conscientious team:
Role Responsibilities
- Responsible for all customer quality and engineering issues, providing pro-active support and response.
- Understand customer requirements/expectations in detail communicating with the internal team ensuring the requirement is fully understood.
- Main focal point to the customer/internal/supplier for all quality and engineering issues during the program life, from initiation to End of Life.
- Project manage product quality/engineering requirements through ISIR, capability studies, AAR, etc in support of NPI, APQP & PPAP.
- Define, specify and support the project management, manufacture & introduction of the necessary test equipment and gauging to satisfy the quality requirements.
- Define & optimise the measurement techniques to deliver a stable & capable production process utilising SPC and support DOE activities when required.
- Support design reviews and prototype builds.
- Lead team in preparation of Control Plans and support D/PFMEA reviews as appropriate and document output using the necessary systems defined in NPI, APQP, PPAP, and company/customer procedures.
- Support production team training in relation to the customer expectations and quality requirements.
- To take responsibility for recording, progressing, responding and closeout of customer concerns utilising 8D or other problem-solving techniques as required.
- Support Supplier APQP and supplier development and improvement.
- Responsible for management and reporting of customer specific KPIs related to Reject PPM and CAR performance.
- Conduct Internal and external audits.
- Support Launch as appropriate through PPIR reports, Interim PSW and alerts.
- Monitor warranty acceptance rates and maintain response to pallets within identified timing
- Conduct negotiations to correct warranty billing
- Manage open warranty projects and maintain zero aged open current model projects
Preferred Education & Experiences to fulfil role (essential & desirable)
- Proven experience in Quality Engineering in Automotive 1st Tier
- Degree, HND, HNC, IQA or equivalent
- Previous plastics experience preferred
- Ideally exposure to Jaguar and Land Rover
- Experience of customer and automotive industry systems and procedures including IATF16949, ISO9001, APQP, PPAP etc.
- Strong customer focus
- Analytical with excellent problem-solving skills
- Good influencing and negotiation skills
- Flexible & adaptable
