VS/7389A
Leasing Associate – Build to Rent
Birmingham
Salary: £28,000 - £28,000 - plus 10% discretionary performance bonus
Hours: 40 hours per week, 10am – 7pm
My client is an emerging Build to Rent property management company in the centre of Birmingham, looking to hire a permanent Leasing Associate for a fantastic BTR scheme consisting of 237 residential apartments.
The leasing associate will manage all aspects of lettings administration, lettings compliance and marketing.
Responsibilities
Leasing and Sales
- Ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data
- Ensuring good presentation of available and show apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard
- Co-ordinating the online marketing of available apartments in conjunction with the Marketing team
- Put together demographic data, reports and compile information along with commentary
- Ensuring all enquires are responded to in line with agreed service levels
- Coordinate with 3rd party agents
- In conjunction with the Community Manager - carrying out regular rent analysis of the local market
- Meeting prospective tenants, conducting viewings and negotiating rental offers
- Completing applicant vetting requirements
- Completing new let paperwork in line with strict procedures
- Compiling regular letting performance for use in discussions with the client, senior team and the Community Manager
- Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew
- Co-ordinate renewal communications and negotiations
- Ensure arrival packs are prepared, and keys are ready for tenant move in’s
- As part of the wider site team, create a best in class community through communication, events and innovations
- Delivery of ad-hoc projects
Customer Service
- Carry out specific daily/weekly tasks.
- Provide outstanding customer service.
- Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained.
- Assist with resident communications through multiple channels.
- Promote and encourage a neighbourly and community atmosphere.
- Meet and interact with residents in a customer friendly and professional manner.
- Achieve positive resident reviews on various online platforms to include but not limited to HomeViews and Google.
- Assist with managing and processing customer journey from moving in, throughout tenancy to moving out.
- Ensure all reception/admin requests are well managed.
Marketing, social media, Events & Community Presence
- Supports the overall marketing/leasing efforts and offers input and suggestions regarding promotions, advertisements, and pricing.
- Works closely with the Community Manager and the Marketing team to deliver the brand manifesto and achieve letting targets.
- Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
- Assist with planning and hosting networking events to create and forge new relationships within the community.
Education, Qualifications & Experience
- Experience in a similar role in either BTR, PBSA or Estate Agency
- Experience of working to KPIs
- Basic understanding of residential AST leases and the landlord and resident relationship.
- Good health and safety and facilities management knowledge.
- Excellent English language skills - both written and spoken.
- IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.
- Up to date knowledge of English statutory letting requirements
- Business development / sales and/or facilities experience would be desirable
- ARLA (preferred)
- Minimum: Educated to NVQ level 3 and/or GCSE level 9 – 5 standard or equivalent. Ideally with ‘A’ level(s) or equivalent
Character & Ability
- Positive, professional and customer focussed with an ability to build relationships
- Friendly and approachable, self-motivated, professional, resilient, adaptable.
- Proactive and strong ability to problem solve, multi-task, plan and organise.
- A confident team player
- A strong communicator with a direct and open style. You must be able to:
- Communicate confidently, fluently, and logically.
- Hold others’ attention when speaking.
- Change people’s views and influence their decision.
- Ability to work at pace whilst maintaining a high level of accuracy and attention to detail.
- The ability to remain calm and considered
- Excellent organisational skills
- Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.
- A strong client focus and a resilient attitude
- Ability and willingness to work flexible hours as determined by the needs of the business.
- Ability to work weekends and bank holidays as required
- Willing to keep up to date with training and relevant legislation
In the first instance please apply by submitting your CV.
Please contact Vicky at the Manchester office.
Ritz Recruitment - Employment Agency