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UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment
Birmingham Onsite AV Technician salary up to 32,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Onsite Technician to be a key part of our Birmingham team, working onsite, taking full responsibility for providing technical support for AV and VC equipment.
Key Responsibilities- To be a point of escalation through to the account manager.
- To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.
- Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.
- Escalate faults to centralised break-fix function as required and track.
- Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.
- Practical knowledge of project deployment.
- Ensuring AV equipment software / firmware updates are implemented under change control processes.
- Completion of preventative maintenance checks during room downtime and management of asset schedules.
- Manufacturers training.
Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.
Updating/reviewing AV request log.
Liaise with client IT & FM teams to agree daily tasks and activities.
Aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.
Administration duties to assist with the contract operation including managing of mailboxes & support calendar.
Managing email requests providing first line telephone support and responding to telephone/voicemail.
Provide technical support to VC/AV users.
Locate faults and provide first fix resolutions.
To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.
Coordination of subcontracted works.
Manage consumables/stock holding of onsite spares.
To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.
Supervise meetings as required.
Assist with setting up of events, presentations and conferences.
To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA's.
Administration necessary to support engineering role.
Pro-actively train and support end users and prepare relevant documentation.
Maintain and update inventory and support documentation.
Provide knowledge transfer to first line support team.
Use of customer's incident and change management systems.
- To assist with implementation of critical spares.
Person Specification
- Excellent communications skills
Relevant technical accreditations including CTS
- Knowledge of current AV and VC equipment and systems
- Ability to work under pressure
Benefits:
* 3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
* Join a company who will value you
