Innovation Support Manager

We are looking for an Innovation Support Manager to join a global provider of food services and support.

Working as part of the digital team, the Innovation Support Manager will support the on-boarding, delivery, and evaluation of various Proof of Concept (POC) technologies as part of the Digital Labs Innovation process.

The Innovation Support Manager will work with prestigious client brands across the UK&I, supporting the Customer Experience & Innovation Lead in identifying digital solutions to enhance customer satisfaction and drive efficiency.

You will use data and analysis to improve the technology stack, assist with POC projects, and contribute to delivery plans, cost estimates, and marketing materials, while maintaining the innovation portal.

This role requires travel to various sites and office locations across the UK&I, with a minimum expectation of two days per week on-site.

Key Responsibilities:

• Assist in the delivery of POC technology trials, ensuring alignment and communication among stakeholders

• Analyse technology functionality and troubleshoot local configurations as needed

• Recommend optimal digital solutions to enhance customer experiences and drive profitability

• Maintain POC plans, trackers, marketing materials, and general administrative tasks related to POC projects

• Develop efficient processes for quicker POC deployments and collaborate with Product Managers for integration readiness

• Serve as the primary point of contact for POC inquiries while fostering relationships with third-party suppliers to facilitate technology trials

• Demonstrate POC technologies both remotely and on-site, preparing reports to monitor product health against KPIs

Key Skills & Experience:

• Passion for leveraging technology to enhance customer experiences and increase profitability

• Proactive self-starter with a results-driven mindset

• Strong emotional intelligence and exceptional listening skills

• Excellent written and oral communication abilities

• User-centric approach with experience in vendor/partner management

• Proven operational mobilisation skills and a hands-on approach

• Collaborative team player with strong presentation skills and the ability to build rapport

For more information on this Innovation Support Manager opportunity please contact Matthew Molgaard at Brandgaard Recruitment