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18Recruitment are working with a leading Residential Estate Agency and Property Management company with office across Birmingham and the West Midlands. They are currently going through large growth plans and are seeking a highly experienced Property Manager, either at mid to Senior Property Management level of experience. This position gives huge potential with a forward thinking company and to be part of a family run business, and not just a number.
Key Responsibilities
- Manage tenant communications, addressing inquiries and resolving issues promptly while maintaining excellent phone etiquette.
- Prepare and manage budgets, monitor expenses, and ensure financial targets are met.
- Utilise Alto software for data entry, reporting, and tracking property performance metrics.
- Train, supervise, and mentor staff members in administrative tasks and customer service best practices.
- Collaborate with maintenance teams to coordinate repairs and improvements efficiently.
- Oversee the day-to-day operations of multiple properties, ensuring they are well-maintained and compliant with regulations.
- Develop and implement strategies for property management that enhance tenant retention and satisfaction.
- Conduct regular property inspections to identify maintenance needs and ensure high standards of cleanliness and safety.
Requirements
- Strong administrative skills including proficiency in data entry and office management tasks.
- Exceptional communication skills, both verbal and written, with a focus on professional phone etiquette.
- Familiarity with Alto or similar property management software is highly desirable.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Proven experience in property management or a related field with a strong understanding of residential and student property processes.
- Excellent organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.
Please apply for immediate consideration and to have a confidential conversion.
