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- Act as the primary point of contact for all facilities-related inquiries and requests.
- Coordinate and prioritize maintenance tasks and service requests efficiently.
- Liaise with internal teams and external contractors to ensure timely resolution of issues.
- Maintain accurate records of requests, actions taken, and outcomes in the helpdesk system.
- Monitor service level agreements (SLAs) to ensure compliance and timely responses.
- Provide excellent customer service and support to all users.
- Assist in the preparation of reports and performance metrics related to facilities management.
- Previous experience in facilities management or helpdesk coordination preferred.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent communication and interpersonal skills.
- Proficient in using helpdesk software and Microsoft Office Suite.
- A proactive approach to problem-solving and a keen attention to detail.
- Competitive day rate through an umbrella company.
- Flexible working environment.
- Opportunity to work with a dynamic team in a fast-paced setting.
- Professional development and training opportunities.
