Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week.South BirminghamWe are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be;Managing outsourced Application providers, Network, Telephony and Desktop Services providersManaging internal business Incident, Problem, Change requestsOwning and coordinating response to P1'sBringing continual improvement to the clients ServiceNow platform, maximising the system config and processes in combination with development teamKey Responsibilities:- Ensuring compliance with agreed SLAs and KPIs.- Build rapport and manage relationships with stakeholders, ensuring their needs and expectations are met.- Handle supplier management, ensuring that external vendors deliver quality services .- Utilize ServiceNow for incident, problem, and change management processes.- Continuously improve service delivery processes and identify areas for optimization.Skills and Qualifications:- Proven experience in ITIL / ITSM.- Strong stakeholder management skills.- Experience in supplier management.- Proficiency in using ServiceNow.- Excellent communication and problem-solving skills.This role offers a challenging and dynamic environment for a proactive and experienced Service Delivery Manager.Please apply in the first instance if you feel this is a very close match.
Back to searchService Delivery Manager
Amtis professional Ltd
Posted 9 days ago, valid for 5 days
Birmingham, West Midlands B27 6QS, England
Full Time
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Sonic Summary
- We are looking for a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham, offering a salary of £50,000 per annum.
- The role requires proven experience in ITIL and IT Service Management, along with strong stakeholder and supplier management skills.
- The successful candidate will manage outsourced application providers and ensure compliance with SLAs and KPIs while utilizing ServiceNow for various management processes.
- Key responsibilities include handling incident, problem, and change requests, as well as driving continual improvement in service delivery.
- This position is ideal for a proactive individual with excellent communication and problem-solving skills, requiring a minimum of several years of relevant experience.
