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Learning Enrolment Advisor – Hybrid
Location: Hybrid – Birmingham, 2 days a week in our offices at Fort Dunlop
Salary: ÂŁ23,400 per annum + Benefits!
Contract Type: 12 Months FTC, Full time
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources
Why Do We Want You?
Are you passionate about delivering excellent customer service and helping learners succeed?
We are looking for a Learning Enrolment Advisor to join our team and help us ensure our global learning product enrolments are processed smoothly and accurately.
You will be instrumental in ensuring that specific eligibility criteria are met, evidence is provided to awarding bodies, and any local tax regulations are considered.
If you thrive in a customer-centric environment and enjoy working collaboratively to provide an exceptional service, we’d love to hear from you!
We shortlist all applicants who meet our essential criteria and guarantee an interview for all disabled applicants meeting these criteria.
For reasonable adjustments or to be considered for our interview guarantee scheme, please use the contact details provided once you have clicked "Apply."
Job Purpose, Tasks and Responsibilities
You will be responsible for ensuring the smooth and accurate processing of enrolments for new B2C customers, adhering to eligibility criteria and compliance with any tax regulations.
You will play a key role in ensuring exceptional customer service throughout the enrolment process.
You will be responsible for:
- Accurate Enrolment Processing: Ensure that all B2C enrolments are processed in accordance with identified procedures, including compliance with booking terms and conditions, eligibility requirements, data protection, and local tax regulations.
- Customer Service Excellence: Provide guidance and support to customers regarding their enrolments, including advice on eligibility for funding and other relevant queries.
- Collaboration: Work closely with the Learner Recruitment team to help identify, attract, select, and engage prospective learners.
- Compliance and Reporting: Adhere to business operating SLAs and team KPIs, ensuring continuous improvement in service delivery and customer satisfaction. You will also support the Onboarding Manager with any sales reporting as required.
What’s the Best Thing About This Role?
You will be part of a passionate team dedicated to providing excellent customer service and ensuring learners have the support they need to succeed.
What’s the Most Challenging Thing About This Role?
Balancing multiple enrolments while maintaining accuracy and compliance with different regulations and eligibility criteria can be challenging but rewarding.
What We’re Looking For
To be successful in this role, you must have:
- Strong communication skills, both oral and written
- A passion for providing excellent customer service
- Attention to detail, accuracy, and consistency
- The ability to multi-task and prioritise
- Reliability and confidence in handling customer queries
It would be great if you also have:
- Experience in a customer service role, preferably within a sales environment
- Familiarity with operational systems
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us
At ICA, part of the Wilmington Plc, we help learners around the globe access education that empowers their future.
Our team is dedicated to ensuring that enrolment processes are seamless and compliant, supporting our customers every step of the way.
Find What You’re Looking For
We are ambitious, inclusive, and committed to delivering exceptional service. Join us at ICA and be a part of a team where mutual respect, support, and fair rewards drive success.
Click on “APPLY” today!
