- Experience working in your specific process area
- Proven experience in a shared service organization
- A strong team player who can influence and collaborate across teams
- Experience in process design, mapping, and business requirement gathering
- Excellent communication skills with the ability to take initiative and effectively engage with others
- As a specialist in your area of expertise, you will support impeccable service operations Business Services.
- Leverage your process and service knowledge to ensure service level agreements and obligations are met.
- Play a pivotal role in the development of standard operating procedures, driving standardization, and process simplification.
- Provide input for training materials to ensure the team’s success and compliance with Mondelez policies.
- Ensure that standard operating procedures align with legal and data protection requirements.
- Analyse and report on process exceptions, offering insightful recommendations for process improvements.
- Lead sustainable continuous improvement initiatives within the team.
- The opportunity to work in a dynamic and supportive environment
- A chance to make a tangible impact within a global, recognized brand
- Competitive pay rates and a clear path for career development