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Customer Service ManagerÂ
40 hours per week between 8am and 7pm Monday to Sunday - Weekend working may be required
Annual Salary between £36,000 - £38,000
People Solutions are delighted to be working with our client, a leading national fashion business with headquarters based in Birmingham.We are recruiting for a Customer Service Manager to manage the day-to-day requirements of store customers, e-commerce clients and internal teams.
What are the benefits?
The benefits for the Customer Service Manager include:
• Competitive Salary based on experience.• 22 days holiday plus bank holidays increased following 2 year's service.• Purchased holiday scheme following 2 full year's service.• Employee discount up to 50%• Health cash plan available.• Workplace pension.
Day to Day Duties
Customer Service Manager - Daily Duties Include:
• Leading, managing and motivating a team of telephone-based Customer Service Advisor.• Support with the recruitment of the customer service team.• Write and deliver customer service training to the team.• Develop, write and implement the customer service procedures including SLAs and KPIs.• Deal with customer complaints, queries and escalations.• Development and coaching of the team, including performance management when required.• Manage staff rotas ensuring that the department is adequately manned.• Offer support to customers via telephone, email and social media channels.
Essential Skills• Previous experience as a Customer Service Supervisor or Manager within a similar environment.• Confident, with the ability to work under pressure.• Able to meet deadlines.
Desirable Experience• Sound business knowledge.• Excellent communication skills.• Experience using Fresh Desk• Experience using Digital Genius
What training is provided?
Full training will be provided 'on the job' starting on day one.
Contact
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