External After Sales Manager

Job Title:External After Sales Manager
Location: Midlands
Industry: Tooling and Manufacturing Solutions

About Us:
We are a leading company in the tooling and manufacturing sector, delivering cutting-edge solutions to a wide variety of industries, including automotive, construction, and engineering. Our products and services are designed to meet the diverse needs of our clients, ensuring high performance and reliability in their operations.

The Role:
We are looking for a customer-centric After Sales Manager with proven experience in client-facing roles and a background in selling to the manufacturing or engineering sectors.

This role requires someone with a proactive and results-driven mindset who can build and maintain strong relationships with customers, identify opportunities for growth, and lead by example. You will play a critical role in driving after-sales service growth and ensuring customer satisfaction.

Key Responsibilities:

• Achieve Sales Targets: Meet and exceed net income sales targets by promoting service contracts, calibrations, and repair services to existing and new clients within your territory.
• Customer Relationship Management: Build and nurture long-term customer relationships, acting as the key point of contact for all after-sales service needs and ensuring high levels of client satisfaction.
• Service Sales Growth: Proactively identify and pursue new business opportunities in the tooling, manufacturing, and engineering sectors to drive service sales growth.
• Site Visits & Client Consultations: Conduct regular site visits to understand client needs, assess their operations, and recommend tailored service solutions that add value and enhance performance.

• Key Account Management: Take ownership of key customer accounts, ensuring they receive outstanding service and support to maintain and expand business relationships.
• Collaborative Sales Efforts: Work closely with the sales and operations teams to ensure seamless delivery of services and drive collaborative business growth.
• Sales Campaigns & Promotions: Collaborate with the wider service sales team to develop and execute targeted sales campaigns, ensuring they are delivered on time and within scope.
• Distribution Partnerships: Strengthen relationships with distribution partners to maximize service sales opportunities and improve market reach.
• Sales Reporting & Pipeline Management: Maintain up-to-date records of sales activities and customer interactions using business platforms, and provide regular reports to track progress and business performance.
• Customer Quotations: Prepare and deliver professional and accurate quotations to customers in a timely manner, reflecting the scope of work and ensuring competitive pricing.
• Strategic Business Development: Contribute to the development of the overall UK service offering, providing feedback and insights based on customer interactions and market trends.

Requirements:

• Experience:
  • Proven track record in customer-facing sales within the manufacturing or engineering sectors.
  • Experience managing key accounts and achieving sales targets through exceptional customer service and proactive sales strategies.
  • Familiarity with selling service contracts, calibrations, and repair services.
• Skills:
  • Strong communication and interpersonal skills, with the ability to build rapport and maintain relationships with clients and internal teams.
  • Excellent problem-solving abilities, with a focus on meeting customer needs through tailored service solutions.
  • Highly organized, self-motivated, and capable of managing multiple accounts and projects.
  • Strategic thinker with a hands-on approach to driving business growth.
• Qualifications:
  • Experience in sales within the tooling, manufacturing, or engineering sectors is essential.
  • Full UK driving license is required due to the regional travel involved in the role.

What We Offer:

• Competitive acheivable commision structure
• Company car provided.
• Clear opportunities for career progression within a rapidly growing and dynamic business.
• Supportive and collaborative team environment, where your ideas and contributions are valued.
• Comprehensive benefits package, including health insurance, paid leave, and retirement benefits.

If you're a customer-oriented sales professional with experience selling into the manufacturing or engineering sectors, and you're looking for a role where you can make an impact, we want to hear from you! Apply today to take the next step in your career.