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BTR General Manager - Birmingham - £50,000 to £55,000 + Bonus My client, a globally established and prestigious Real Estate firm, are currently seeking an experienced General Manager to oversee the delivery and day-to-day operations on a brand new flagship BTR development in Birmingham.The successful candidate will be accountable for onsite lettings, property management and maintenance teams to ensure the successful delivery of services to residents and the client. You will be responsible for improving efficiency and increasing profits whilst maintaining a market leading resident experience.
From time to time, your role will also to be to support the Senior Portfolio Manager in other areas of the portfolio where required such as site visits to other assets, mentoring Residents Services Managers and helping to shape the future strategy for the portfolio.BTR experience at a similar level is required. Mobilisation experience of new developments would be advantageous as this site is yet to be completed. Once completed the site will compromise of circa 650 units.Key ResponsibilitiesStaff Management
- Provide induction training for all team members
- Coach, mentor, and develop staff including overseeing new employee onboarding and providing career development planning and opportunities
- Empower employees to take responsibility for their jobs and goals. Delegate responsibility where required
- Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
- Complete regular 121 meetings with the the onsite team leaders and ensure they are also doing the same with their direct line reports
- Lead employees to meet and exceed the organisation's expectations for productivity, quality, continuous improvement, and goal accomplishment
Leasing
- Provide the Leasing Manager and Client with insight in to the local market, competitors and local demographic
- Liaise with the Leasing Manager and Marketing executive to agree leasing & marketing strategy for the initial let up phase of the development and once the development becomes stabilised
- Where required assist the Resident Services Manager/Leasing Manager with the resident journey from enquiry through to move in
- Conduct regular market appraisals and provide the Leasing Manager/client with feedback regarding pricing strategy
Commercial
- Ensure all purchasing levels are within authorised limits
- Control all costs within budgeted responsibilities
- Ensure all invoicing for your properties is correct and all financial procedures are adhered to
- Review daily all outstanding payments and bad debtors report for your property
- Take the lead on bad debt cases, ensuring the accounts team are kept updated and legal processes are instructed as required
- Establishing and delivering additional income streams where appropriate
- Analyse site expenditure and look for ways to gain cost savings where appropriate
Property
- Conduct weekly building checks within each asset and feedback issues to the Resident Services Manager to rectify
- Maintain excellent working relationships with external contractors and suppliers
- Work with the Facilities Manager to agree PPM contracts for your development
- Being the lead within your cluster when it comes to legal action and insurance claims
- Liaising with FM on all external and grounds maintenance issues
- Responsible for Health and Safety compliance coordination utilising systems; liaising with the Estate managers where required
- Meet regularly with the FM to discuss compliance measures within each property
- Schedule and carry out where applicable all statutory training with team
Customer Service
- Creating a best in class community through communication, events and innovations
- Coordinating social media activity in conjunction with in house marketing team
- Be the first point of contact for your team regarding any complex resident complaints
- Ensure all of your team are providing excellent service to residents
- Relentless approach to improving standards and ensuring all the team are focused on delivering against their resident experience KPIs
Experience Required
- Proven ability to managing a residential development to exceptional standards
- Strong customer service ethic / background
- Experience in managing a team of at least 6 people
- Experience in managing expenditure against budget
- Understanding H&S compliance and complex building matters is a must
- Positive, can do attitude
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Strong financial management skills
- ARLA / IOSH are Desirable
For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
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