National Account Manager

Role: National Account Manager - Specialist/Reactive Cleaning Services

Salary: £40k plus benefits

Job Status: Permanent/Full-Time

Location: Midlands/Remote

Vacancy Reference: VR/05285

Role Description:

Our client, a reactive and specialist services provider, is looking to appoint a National Account Manager to join their Team at an exciting time of growth. As National Account Manager, you will be instrumental in delivering the company's growth strategy and stability with existing customers, maximising revenue opportunities and creating long-term sustainable relationships. The ideal National Account Manager will have good industry knowledge in the specialist and or cleaning sectors, with strong commercial awareness and relevant B2B experience. This is an exciting role with a company who are committed to delivering the best results for their customers, always on hand to support and provide the highest standards.

Responsibilities:

• Generate sales among existing client accounts, including upselling and cross-selling opportunities

• Operate as the point of contact for assigned customers

• Forecast and tracks client account revenues

• Work with Project Managers to deliver projects within client relationships

• Identify opportunities to grow business with existing clients

• Service multiple clients concurrently

• Negotiate term agreements including price increases (annual and additional works)

• Build a strong, in-depth product knowledge and company systems

• Achieve and exceed monthly client revenue targets based on budgets and forecasts

• Work closely with Internal Account Manager to deliver outstanding customer experiences

• Liaise with all internal and external stakeholders to determine appropriate operations and service delivery

• Educate clients to understand the features and benefits of products and services

• Survey work requirements on site and work with operations and technical team to deliver quotes and proposals

• Track all sales activity and ensure that quotations are aligned to pricing procedures

• Ensure all new sales information is accurately and correctly captured on the CRM system

• Produce weekly/monthly client activity reports

• Develop strong working relationships with the Operations team, Projects and Helpdesk to ensure that customer requirements are met

• Ensure debt profiles are managed consistently and chased accordingly

• Coordinate mobilisation meetings for new account managed customers when assigned

• Provide full visibility of the sales pipeline highlighting conversion probabilities

• Implement improvements in the sales process to drive better revenue outcomes

• Identify risks with customers for example debt or credit management problems

• Attend and hold regular reviews with clients, anywhere in the UK

Requirements:

• B2B experience - working in highly reactive commercial environment

• Strong negotiating and influencing skills with clients at all levels

• A proven track record of consistently achieving targets

• Ability to prioritise, work under pressure and meet deadlines

• Excellent communication skills

• Strong IT skills in CRM tools and ability to interrogate and present sales data

• Strong commercial awareness around pricing to deliver the required gross/net margins

• Ability to establish and maintain excellent client relationships

• An empathetic and understanding approach to operational challenges

• Excellent communication skills (verbal and written)

• An excellent networker with high level interpersonal skills

• Ability to develop effective working relationships across all levels of management and staff

• Highly customer focused and always looking to deliver a high quality of service for clients

• Good attention to detail and ability to spot issues with data and recommend solutions

• Flexible and able to react quickly to the needs of the customer and the company

• Ability to deliver quality results under pressure and prioritise work

• A highly disciplined and work focused individual with high self-motivation

• Competence in Microsoft Office products especially Outlook, Word, Excel and PowerPoint

• Calm, confident manner to handle potentially uncomfortable conversations

• Excellent time management skills and ability to prioritise a demanding workload

• Ability to hold employee and client information in the strictest confidence

• Act in an honest, responsible and respectful manner to others

• Be responsible for your own professional conduct

• Comply everywhere and in all circumstances with the laws and regulations connected with activities

• Comply with obligations to partners such as shareholders, associates, clients, suppliers and the community

• Take reasonable care of your own health, safety and welfare and that of other people who may be affected by your actions or omissions

• Good industry knowledge in the Specialist and or Cleaning sectors

• Minimum of 2 years’ experience in an existing Account Management role within Facilities Management

• Membership of trade bodies relevant to this industry sector