Sales Operations Manager

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Role Overview:

We are seeking a dynamic and experienced Sales Operations Manager to join a leading FMCG business. This critical role will support their sales teams in optimising profitable, ensure efficient order processing, and drive the implementation of cross-functional initiatives to deliver service excellence. The role involves managing sales operations and people management responsibilities, including Sales Support Managers and a Front of House Receptionist. The Sales Operations Manager will deputise for the Head of Sales Operations as needed and play a key role in driving process improvements across the business.

Key Responsibilities:

• Lead, manage, and develop a team of direct reports to achieve both team and business objectives, ensuring adequate staffing and performance reviews are in place.
• Work with the Head of HR to define and deliver an internal training program to support the team's development.
• Monitor service level issues, ensuring shortfalls are addressed, and the team is aligned with the company's service offerings.
• Provide accurate and timely sales and operational reports to the Head of Sales Operations and relevant Sales Directors.
• Oversee the sales administration process, ensuring customer requirements and product specifications are met.
• Attend customer meetings and trade shows where required, ensuring follow-up actions are completed promptly.
• Lead cross-functional initiatives, acting as a liaison between Sales Operations and other departments, to ensure optimal processes and customer satisfaction.
• Implement new policies and procedures as directed by the Directors, ensuring compliance.
• Support business development opportunities and drive process improvements in the sales operations function.
• Manage the Receptionist and front-of-house roles and responsibilities.

Essential Experience & Skills:

• Minimum 5 years of experience in a people management role within a sales function.
• Proven experience managing teams in a fast-paced, commercial environment.
• Strong understanding of operational sales workflows and delivery methodologies.
• Demonstrable knowledge of integration systems (e.g., EDI, Linnworks, Shopify, Salsify).
• Competency in Google G Suite.
• Excellent communication and interpersonal skills, with the ability to motivate and influence across the organisation.
• Strong problem-solving and customer-centric approach.
• Ability to prioritise, plan, and organise both your own workload and that of others.

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