- Proactively working with both dealers and sales staff to enhance customer loyalty by providing service support on farm and at the dealership
- Preparing and delivering technical and warranty training to individuals and groups on the whole range of products
- Recording and managing technical issues for further analysis
- Promoting the use of our technology products to dealers and provide training as required
- Undertaking machinery installations with dealers if required
- Building customer relationships for long term benefit and raising the profile of the company brand
- Attending exhibitions and shows on the stand and representing the company with a professional image at all times
- Administering and processing GB warranty and policy claims
- Good standard of education and relevant qualifications
- Apprenticeship in agricultural engineering or time served experience
- Demonstrable experience of performing service repairs in a similar sector
- Good diagnostic ability
- Ability to train and coach dealer service staff in how to repair and maintain products following approved technical procedures
- Technical knowledge of agricultural machines
- Experience with precision farming practices to include Autosteer, ISOBUS and telemetry
- Skills and knowledge of mechanical, electrical and hydraulic systems to repair agricultural equipment
- Excellent communication skills
- IT computer skills, including Excel and PowerPoint
- Customer service skills and ability to relate to customers over the phone and in person