Chief Operations Officer

The Organisation
A leading private-equity backed service provider based in the West Midlands is seeking a talented and experienced Chief Operating Officer (COO) to join their leadership team. This organisation delivers innovative solutions to public and private sector clients across diverse industries, including law enforcement, healthcare, construction, and transportation. With significant growth plans, they are looking for a dynamic individual to drive operational excellence and enhance client satisfaction.

The Role
Reporting directly to the CEO, the COO will take full P&L for a portfolio of services and oversee all operational functions within the organisation. This individual will lead and manage operations, ensuring the delivery of exceptional service to clients while driving revenue growth. The role involves close collaboration with the leadership team to integrate acquisitions and leverage group functions such as Marketing, Sales, Finance, HR, and Technology to achieve strategic objectives.
Key Responsibilities:
- Oversee all business operations, ensuring targets for revenue, profitability, and efficiency are achieved.
- Collaborate with senior leadership to integrate acquisitions and deliver growth strategies.
- Implement process improvements and drive the adoption of technology to enhance efficiency and scalability.
- Build and develop operational teams to meet demand and ensure service excellence.
- Drive improvements in key performance indicators, including client satisfaction, utilisation rates, and operational efficiency.
- Champion a culture of continuous improvement, fostering engagement and high performance across teams.

The Candidate
The ideal candidate will be a strategic and results-oriented leader with significant experience in managing large-scale operations and delivering transformational change.

Essential Skills and Experience:
- Extensive experience in a senior leadership role with full P&L accountability in a tech-enabled service organisation.

- Working knowledge from within a Private Equity backed business. 

- Experience of working in mergers and acquisitions. 
- Strong commercial and operational acumen with a proven ability to optimise performance and achieve financial targets

- A record of success in driving process improvement, operational efficiency, and innovation.
- Exceptional leadership and communication skills, with the ability to inspire and engage teams at all levels.
- Strong analytical and decision-making skills, with experience in using data to inform strategy.

What They Offer
- A competitive salary package, car allowance, and equity opportunity.
- The opportunity to play a key leadership role in a growing, innovative organisation.
- A chance to shape and deliver operational strategies that drive meaningful impact.

Interested candidates who have a passion for operational excellence and a track record of delivering results are encouraged to apply.