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- Overseeing major works and investment programmes, ensuring strong customer engagement and meeting key performance targets.
- Handling disrepair cases on an individual basis, ensuring effective resolution.
- Taking a structured approach to identifying and resolving complex building defects and insurance claims across different property types.
- Proven experience in a similar role, working within a diverse team and providing a range of technical services.
- A recognised qualification in a building-related discipline, ideally MRICS, or equivalent experience and expertise.
- In-depth knowledge of regulations and contractual obligations within the housing sector.
- Strong stakeholder management skills, with the ability to develop effective relationships both internally and with customers.
- Experience managing budgets, with strong analytical skills and the ability to make sound professional judgements.
- Excellent written and verbal communication skills, adaptable to different audiences.
- Experience in procuring and delivering major works programmes, including contract and project management, stakeholder engagement, and tracking customer satisfaction.
- Familiarity with updating asset management systems, housing management systems, and GIS.
- Salary of £43,889 Per annum.
- Opportunities for salary progression.
- 'Live Work Better' scheme promoting a healthy work-life balance.
- Starting annual leave of 25 days, increasing with length of service.
- Enhanced family leave policies.
- Company pension scheme with employer contributions of up to 10%.
- Life cover (three times annual salary) for pension scheme members.
- Organisational sick pay, increasing with service length.
- Employee Assistance Programme (EAP) offering confidential advice and support, including telephone counselling.
- GP access scheme, digital physiotherapy, retail discounts, gym memberships, and more.
- Recognition through Employee Excellence Awards.
- Opportunities to contribute via the Staff Consultative Forum.
- Access to a dedicated Wellbeing Platform.
- Occupational health support.
- Comprehensive learning and development opportunities, including study leave.
