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Location: Birmingham
Salary: £60,000
Hybrid working
Mainstay are supporting a market leading, cutting-edge technology company to help them a recruit a senior IT Infrastructure Engineer
About the Role:
This role is crucial for maintaining and advancing our internal IT infrastructure and collaboration systems within our rapidly expanding technology environment. The successful candidate will operate in a dynamic setting, contributing to strategic initiatives while providing hands-on support.
Our cloud-centric IT infrastructure supports both domestic and international offices, as well as remote workers. We utilize Google Workspace, Zoom, Cisco, Palo Alto, Okta, and Jamf, with a predominant user base on Mac systems and ongoing migration from Windows. This is an excellent opportunity for an experienced IT professional to make a significant impact within our innovative organization.
Key Responsibilities:
- Oversee internal IT, networking, and cloud-hosted services.
- Develop and maintain systems architecture diagrams for documentation and support purposes.
- Ensure the security of data, networks, and backup systems.
- Lead hardware and software configuration upgrades through project management.
- Identify and resolve system issues with strategic solutions.
- Evaluate new technologies, conducting cost/benefit analyses for recommendations.
- Contribute to IT budgeting for efficiency and cost-effectiveness.
- Manage the IT Helpdesk System and resolve end-user issues.
- Extensive experience in senior IT roles, including network administration, IP/data routing, switching, configuration, and troubleshooting.
- Proficiency in Cisco network environments administration.
- Strong familiarity with the Apple ecosystem, including managing macOS and iOS user bases, with expertise in Jamf or similar Mac device management systems.
- Experience managing Google Workspace (G-Suite), Okta, Atlassian products, Zoom, and other cloud-based IT systems.
- Expertise in cloud-based IT service management, particularly AWS infrastructure.
- Excellent understanding of VPN, DNS, DHCP, LANs/VLANs, and experience in firewall management, preferably Palo Alto.
- Proficiency in managing IT ticketing systems and ensuring SLA compliance.
- Apple certifications (e.g., ACSP), Jamf training, or equivalent qualifications.
- Okta Essentials training and certification.
- CCNP and/or CCNA certification or similar qualifications.
- Linux qualifications/certifications.
- Familiarity with ISO 27001 and other security compliance standards.
- ITIL V3 Foundation certification.
- Proficiency in managing Zoom collaboration services, including video conferencing and Zoom phone.
- 25 days of holiday, plus Bank Holidays. (The client is trialing unmetere leve in 2024)
- Hybrid working arrangement (a mix of office and remote work).
- Tech setup (MacBook) to ensure your success.
- Agile and flexible working to support a healthy work/life balance.
- Supported Pension Scheme.
- Life assurance at four times your salary after three months of employment.
- Private Medical Insurance benefits.
This is a great opportunity to join a technoloogy focused company, if you feel you have the skills and epxerience relavnt to be succesful in this role, please submit your CV for consideration.
