Customer Service Executive

Customer Service Executive

Nechells, Birmingham

25,000 - 30,000 per annum (depending on experience)

Permanent position

A well-established installations and manufacturing company based near Aston, Birmingham are currently looking for a motivated and enthusiastic individual, with the capability and motivations to learn and carry out the role of Customer Service Executive.

Typical duties of the role will involve working in an office environment, receiving incoming customer enquiries for their various industrial / roller shutter door requirements. You will take the enquiry/requirement from the customer, discuss in detail, use their photographs and measurements to produce an estimate / quote and following a formal survey, ultimately win the work.

Key Responsibilities:

• Receiving telephone and email enquiries from prospective or existing customers
• Making phone calls to potential customers to obtain customer requirements
• Preparing accurate and competitive estimates / quotations
• Develop and utilise excellent negotiation and persuasion techniques to secure the business
• Maintain strong relationships with existing customers to achieve repeat business or referrals where possible
• Provide accurate technical advice and support to customers, ensuring their needs are met effectively
• Collaborate with the production and engineering teams to ensure feasibility and timely delivery of solutions

Previous experience required:

• Any previous customer service, ideally from in the manufacturing or construction sector will be beneficial
• Experience of working in the industrial door or construction sector in a customer service or commercial role would be most beneficial but again not essential
• Ability to build and maintain lasting customer relationships is essential
• The desire to learn how to prepare accurate quotations using measurements, photographs and customer specifications effectively
• Excellent communication, negotiation, and interpersonal skills
• Be self-motivated with a proactive approach to sales and customer service
• Ability to work independently and as part of a team

Benefits include:

• Casual dress
• Company pension
• Supportive and friendly team
• Product / industrial knowledge provided
• On-site parking
• Local shops for lunch or snacks etc.

Schedule:

Working a traditional 8 hour shift
Working days - some flexibility with hours to suit
Working Monday to Friday with early finish on Fridays

If you are enthusiastic and capable and are looking for the opportunity to create a career path for yourself with a well-established and respected company, then please apply with your up to date CV.