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Are you ready to elevate your career in the dynamic world of IT and cloud engineering? This is a golden opportunity to join a leading, full-service managed IT support provider that prides itself on delivering powerful, reliable, agile, and cost-effective technological solutions. As a Cloud Engineer, you will be at the forefront of innovation, working on projects that not only challenge but also expand your technical prowess. This company offers a supportive environment where your growth is as much a priority as their success.
What You Will Do:Â
- Serve as the ultimate technical escalation point for 1st and 2nd Line Engineering teams.
- Troubleshoot and resolve incidents within agreed timescales, ensuring high-quality technical support to external clients.
- Own and manage escalated incidents and requests, providing solutions that align with the company's standards.
- Engage in project-based consultancy, contributing to the strategic direction of technical solutions.
- Interact with VIPs, C-level executives, and administrative staff, demonstrating exceptional interpersonal skills.
What You Will Bring:
- Demonstrable experience as a 3rd Line Cloud Engineer in IT service management.
- Exceptional interpersonal skills, with a focus on active listening and questioning.
- A motivated attitude towards professional standards and certification-based exams.
- Proficiency in Identity management systems (Azure AD, ADFS, MFA), and troubleshooting customers’ Microsoft environments along with mobile applications.
- Experience with Cloud environment backup systems
- A solid foundation in networking, including installation, configuration, and troubleshooting.
- It would be highly desirable if you had experience connectwise IT Services platform
This role is not just about technical skills; it's about making a tangible impact on the company's journey towards leveraging the best in modern technology. It's about aligning your aspirations with the company's goals, ensuring that the outsourced IT infrastructure is not just supported but thrives.
Location:
The position is based at the heart of the company's operations in Great Barr with some occasional blended in work from their secondary site in Hagley.
Interested?:
If you're a Cloud Engineer looking for a challenging yet rewarding role, where you can truly make a difference and advance your career, we want to hear from you. Apply now to embark on a journey where your technical skills and passion for IT can shine.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
