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An established firm based near the Birmingham City area, are hiring for a Client Experience Team Leader to join their friendly and growing team.As part of the role you will lead the New Business Team, liaising with clients, providing guidance and best practice to your team and monitoring team performance In line with SLA's. This is a full time permanent role based onsite Mon-Fri, 9am-5:30pm.
We would like to hear from candidates for the Client Experience Team Leader role who:- Have Knowledge of Residential Conveyancing (essential)
- Confident communicating with clients In person and over the phone.
- Experience of leading in a team in a similar setting essential (finance, legal, private client etc)
- Maintaining relationships with new business introducers.
- Guiding clients via phone, email and in person.
- Preparing documentation, including filing, storing, opening and closing of accounts and account retrieval.
- Monitor team performance, sharing best practice and conducting probation reviews for team members
- Maintain and develop relationships with Fee Earners.
- Ensure that KPI targets met.
Key Information about the Client Experience Team Leader role:
- Salary £24-28k per annum DOE.
- Pension Scheme.
- Health cash plan for workplace wellbeing.
- Employee referral bonus.
- Up to 33 days' paid leave per year.
- Christmas Shutdown.
