Operations & Commercial Manager

We have a great opportunity for an Operations & Commercial Manager to join our clients business.

They have been an established and leading property services company ( housing) for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established and successful.

• They have a long-term partnership for this role with a very reputable Housing Association client and are looking for an Operations & Commercial Manager ( effectively a Business Manager with a strong commercial and operational bias, understanding P&L etc in a Response environment) to join their established and growing Response / Maintenance and Voids team

• Excellent salary to £76,500 including car allowance (of £8,500) with an outstanding private mileage scheme.
• Employer pension contribution of up to 10%
• Private healthcare
• plus Profit share (12% secured last year)

They are looking for someone who is passionate and people focussed, with demonstrable commercial and operational aptitude.

With a team of up to 40, and contracts value up to £6million, the business requires a leader, and they are looking for these behaviours and skills to manage their thriving Response repairs and maintenance business in Birmingham

To be successful in the role, you will have a passion for people, ensuring your customers live in a well-maintained home, your team are happy, focused, valued, and invested in so your business maintains a strong and positive reputation due to the successful delivery of their essential repairs’ services, to their housing clients’ residents.

This opportunity would suit someone with strong operational and commercial acumen, who ideally comes from a Response/ Maintenance background and someone who is unwavering in their commitment to building a collaborative and customer centric relationship with their client.

Benefits:

• Be part of their annual company profit share scheme (achieved 12% in last FY)
• Car allowance of £8,500 OR Company car option with private mileage scheme and fuel card
• Let us help you prepare for your future with an enhanced employer pension contribution of up to 10% OR part pay into a savings scheme
• Life, Medical and Permanent Health Insurance
• Annual leave, plus bank holidays with the option to buy or sell.
• Access to an employee assistance program to support employee’s health and wellbeing, and free financial and legal advice

As Operations and Commercial Manager, you will:

Have full responsibility and accountability for the success of your business, including motivating and supporting your team, managing, and presenting the commercials of your business, developing your business, and building and maintaining a trusting and collaborative client relationship, long-term.

• As a manager of the unit, you will take responsibility for the business budget and P&L, working with your commercial team, to ensure you maintain or exceed profit.
• Develop and nurture your team, identifying talent and drawing on individuals’ skills that will benefit and strengthen the business.
• Lead through your operational teams. You will have a team of around 40 that includes multi trade operatives, Contract Managers, Site Supervisor , Customer Liaison officer ,Quantity Surveyors all working to drive high levels of productivity and to ensure that work is delivered to a high quality that is in line with KPIs.
• Apply your interpersonal skills to secure and maintain yours and the companies client relationship. You will lead by example to deliver a high-quality service to secure extended business, long term.
• You will have the tenacity and drive to succeed the targets and expectations of your business to ensure it is always delivering in terms of safety, quality, and time, in a reactive maintenance/ voids environment.

What will you bring as Operations and Commercial Manager?

• Significant leadership/management experience ( Strong People Manager ) in a similar role, ideally obtained from within a responsive/ maintenance contracting environment. However, we are open to considering other transferrable backgrounds from the housing sector, or, from within a business that provides services that are high volume in nature with customer satisfaction at the heart of what you do
• Experience in contributing to business/operational plans and profit and loss reporting of budgets up to £6 million
• Demonstrable ability and experience of managing, motivating, and influencing workforce behaviours and culture
• Experience of managing client and contract KPIs to a consistently high level

Additional benefits:

• Annual pay reviews
• Enhanced maternity/ paternity pay
• Training and career development opportunities tailored to you
• Trade discounts from our preferred suppliers
• Specsavers vouchers