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SF Recruitment are working with a rapidly growing property services company based in Birmingham City Centre. My client prides themselves on our client-first approach, ensuring that buyers, sellers, landlords, and tenants receive a seamless and professional experience. As they continue to grow, they are looking for a motivated and personable Graduate Client Care Executive to join their dynamic team.
Office based
£25,000 - £27,000
Role Overview: As a Graduate Client Care Executive, you will be the face of the company, responsible for managing key relationships with clients, buyers, and suppliers. You will play a pivotal role in ensuring that every interaction is handled with care and professionalism, maintaining the high standards of service that our clients expect. Key Responsibilities: - Act as the first point of contact for clients, buyers, and suppliers, both over the phone and in person, delivering excellent customer service. - Manage client queries and concerns, ensuring they are dealt with promptly and efficiently. - Coordinate viewings, property visits, and client meetings, liaising with relevant internal teams and external stakeholders. - Assist in the preparation of property documentation, contracts, and agreements. - Work closely with the sales and lettings teams to ensure smooth communication between clients, buyers, and suppliers. - Provide regular updates to clients on the progress of their property transactions. - Handle any administrative duties related to client care, including maintaining client records and updating CRM systems. - Maintain knowledge of the local property market to answer client enquiries effectively. - Attend networking events, open houses, and industry functions to represent the company and develop relationships with potential clients. - Uphold the company's values and ethos in all client-facing activities. Key Requirements: - Recent graduate, ideally with a degree in Business, Real Estate, or a related field. - Excellent communication skills, both written and verbal, with the ability to build rapport quickly. - A professional and polished manner, with a client-focused approach. - Strong organisational skills and the ability to manage multiple tasks efficiently. - Proficiency in Microsoft Office and experience with CRM systems (desirable). - A proactive and problem-solving attitude, with the ability to work both independently and as part of a team. - Attention to detail and the ability to maintain accuracy under pressure. - A keen interest in property and estate agency work is preferred, though not essential. - Full UK driving licence (desirable). Benefits: - Comprehensive training and development opportunities. - Chance to work within a growing and supportive team. - Regular social events and networking opportunities. - Career progression in a thriving industry.
