Sales Support Team Lead

We are looking for a highly motivated person, who enjoys building relationships to join our Sales Support team. This will be a great opportunity to learn from our sales team, both in supporting the team, their sales processes, and our go to market approach.

Client Details

Our client is a globally recognised leader in the technology industry. With a team of over 1,000 dedicated employees, this company is committed to delivering innovative solutions and services across multiple sectors.

Description

What You Will Do:

• Team Leadership & Coordination:

  • Lead, mentor, and motivate the Sales Support team to meet deadlines and deliver exceptional support.
  • Coordinate team activities, balancing workload distribution, and prioritizing urgent tasks.
  • Foster a culture of accountability, collaboration, and professional growth.

• Data Management & Process Oversight:

  • Ensure accurate management of data from Salesforce and other sources, guaranteeing the integrity of reports, proposals, and customer-facing materials.
  • Oversee the creation, formatting, and quality assurance of proposal templates and service documents.
  • Monitor and refine workflows related to quote creation, service decommissioning, and order processes in Salesforce.

• Stakeholder Communication:

  • Act as a key liaison between the team, account managers, business analysts, and other stakeholders.
  • Handle escalations and provide clear, actionable solutions for data anomalies and process issues.
  • Represent the team in cross-departmental meetings to communicate needs, updates, and recommendations.

• Continuous Improvement:

  • Analyze team performance and identify opportunities for process improvements.
  • Implement best practices and conduct training sessions for team skill development.
  • Ensure adherence to company policies and support compliance with internal audits.

Profile

What You Will Have:

• • Technical Proficiency:

    • Advanced knowledge of MS Excel, including data entry, sorting, and formulas such as VLookup.
    • Experience with Salesforce CRM (preferred) or similar systems like HubSpot.

  • Attention to Detail:

    • Proven ability to maintain high levels of accuracy in repetitive and detail-oriented tasks.

  • Leadership & Collaboration:

    • Experience leading a team in a hybrid work environment.
    • Strong interpersonal skills, with the ability to engage and communicate effectively with various business levels.

  • Problem Solving:

    • Ability to identify, explain, and resolve anomalies in data and processes.

  • Workstyle:

    • Organized and capable of managing multiple priorities independently.
    • Comfortable working autonomously and as part of a team.

Job Offer

• Opportunity to work with a global leader in the technology and telecoms industry

• Supportive and innovative working environment

• Access to the latest technologies and tools