Sales Operations Manager

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Role Overview:

We are seeking a dynamic and experienced Sales Operations Manager to join a leading FMCG business. This critical role will support their sales teams in optimising profitable, ensure efficient order processing, and drive the implementation of cross-functional initiatives to deliver service excellence. The role involves managing sales operations and people management responsibilities, including Sales Support Managers and a Front of House Receptionist. The Sales Operations Manager will deputise for the Head of Sales Operations as needed and play a key role in driving process improvements across the business.

Key Responsibilities:

• Lead, manage, and develop a team of direct reports to achieve both team and business objectives, ensuring adequate staffing and performance reviews are in place.
• Work with the Head of HR to define and deliver an internal training program to support the team's development.
• Monitor service level issues, ensuring shortfalls are addressed, and the team is aligned with the company's service offerings.
• Provide accurate and timely sales and operational reports to the Head of Sales Operations and relevant Sales Directors.
• Oversee the sales administration process, ensuring customer requirements and product specifications are met.
• Attend customer meetings and trade shows where required, ensuring follow-up actions are completed promptly.
• Lead cross-functional initiatives, acting as a liaison between Sales Operations and other departments, to ensure optimal processes and customer satisfaction.
• Implement new policies and procedures as directed by the Directors, ensuring compliance.
• Support business development opportunities and drive process improvements in the sales operations function.
• Manage the Receptionist and front-of-house roles and responsibilities.

Essential Experience & Skills:

• Minimum 5 years of experience in a people management role within a sales function.
• Proven experience managing teams in a fast-paced, commercial environment.
• Strong understanding of operational sales workflows and delivery methodologies.
• Demonstrable knowledge of integration systems (e.g., EDI, Linnworks, Shopify, Salsify).
• Competency in Google G Suite.
• Excellent communication and interpersonal skills, with the ability to motivate and influence across the organisation.
• Strong problem-solving and customer-centric approach.
• Ability to prioritise, plan, and organise both your own workload and that of others.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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