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Complaints Administrator

Complaints Administrator

Niyaa People Ltd

Posted 2 days ago, valid for a month

Birmingham, West Midlands B4 6FQ

£17 - £19 per hour

Full Time

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Sonic Summary

We are seeking an experienced Complaints Administrator to join a housing association in the West Midlands.
The position offers a salary of £17-19 per hour, paid weekly, for a temporary role of 37 hours per week, Monday to Friday.
Key responsibilities include managing the complaints inbox, responding to tenant inquiries, and providing updates on complaints.
Candidates should possess strong administrative skills, a good understanding of Excel, and the ability to communicate effectively with customers.
This role requires a proactive approach to developing stakeholder relationships and ensuring excellent customer service.

We are looking for an experienced Complaints administrator to join the team of an established housing association in the West Midlands offering a great opportunity, hybrid working and easily accessible public transport links.

Complaints Administrator
Mon- Fri/ 37 hrs
Birmingham
Temporary
17-19ph paid weekly

As a Complaints Administrator, you will be:

Managing the complaints inbox
Responding to a high volume of tenant enquiries, ensuring complaints are dealt with promptly
Providing updates to tenants on complaints by phone and by letter
Liaising with teams across the business to coordinate information relating to complaints
Updating excel trackers and using other IT systems

To be successful as a Complaints Administrator, you need:

Strong admin skills
To have a good understanding of excel
Ability to develop stakeholder relationships
To be able to communicate well with customers, ensuring good customer service at all times

If this is of interest, please apply directly to this advert or contact Megan on (phone number removed)

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