Hybrid approach to office and remote working.
25 days annual leave with the option to buy up to a week's extra annual leave
Private medical insurance

Trinity House Group are recruiting for a Credit Controller to join the credit control team in Birmingham, to manage, co-ordinate and maximise the collection of debt for a section of the client ledger in a timely fashion and minimise the risk of non-payment, whilst maintaining the firms’ client service delivery levels and high professional standards. Main Duties and Responsibilities:The Credit Controller will work with the Birmingham Credit Control team, taking responsibility for the credit control of their own ledger. The position will report into the Credit Control Team Leader.

Duties and responsibilities include, but are not limited to:
Chasing outstanding debts for Practice Groups by telephone and email
Recording chase history and agreed payment timescales on the system;
Proactively resolving and monitoring any queries raised;
Liaising with partners and associates on all debts, including conducting face-to-face meetings;
Analysing, monitoring and reducing 90+ debt;
Responding to correspondence from clients;
Electronic filing;
Adhering to and following guidelines set out in the Credit Control Procedures Manual;
Undertaking ad hoc projects as directed; and
Assisting the Credit Control Team Leader where necessary

Key Skills and Experience:

Preferably at least 2 years credit control experience (experience of working in a professional services environment is desirable).
Proficient in the use of debt and/or revenue management systems. Knowledge of MiniSoft ARCS 2G would be desirable; ideally alongside an integrated or independent finance system (knowledge of Expert (Aderant) would be desirable, although not essential).
Ability to conduct face to face and telephone debt reviews with partners and fee earners.
Experience of dealing with international clients is desirable.
Strong analytical and negotiation skills to help resolve queries.
Significant experience of account reconciliation.
Ability to be assertive and confident in collecting debts, whilst at all times maintaining an assured and professional manner.
Competent in the use of MS Office, including experience of Microsoft Excel and Word.
Excellent written and verbal communication skills with the ability to communicate at all levels.
To have a flexible and proactive approach to debt collection.
To be driven and motivated about the role and keen to contribute to the team.
To be flexible and adapt quickly to a changing environment.
To have the ability to work to given timeframes and anticipate likely workflows.
To have attention to detail and consistently produce high quality work.