Training Content Administrator

Training Content Administrator

Location: Birmingham, B24 9FD – Attendance at our offices required 1 day a week (Wednesday)
Salary: Up to £28,000 (depending on experience)
Contract Type: Full time, Permanent
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers, and Access to Wellbeing Resources!

Why Do We Want You?

ICA, part of Wilmington plc, is looking for a highly organised, detail-oriented individual with a passion for learning content and system management.

You’ll be part of a dedicated User Experience team, supporting the delivery of compelling and effective digital learning solutions.

Please note: To complete your application, you will be redirected to Wilmington plc’s career site. We shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

Job Purpose, Tasks and Responsibilities

You will be responsible for:

• Collaborating with Senior Course Delivery Advisors to create audiences, course pages, and assessment user groups while applying relevant codes to events for auto course enrolment readiness.
• Managing the creation and scheduling of assessments, ensuring quality control and accuracy.
• Supporting the UX Manager in building and maintaining digital learning content on the LMS (Totara), ensuring timely availability and appropriate user restrictions.
• Working with internal stakeholders, attending project meetings, and ensuring due dates are met.
• Developing and testing compelling LMS learning solutions in collaboration with the UX Manager, incorporating user feedback to measure accessibility and effectiveness.
• Archiving discontinued products and platforms while ensuring compliance with user access restrictions.
• Assisting with multi-language course page builds and bespoke customised learning on LMS.
• Supporting UX Manager with site-wide updates, installations, and any additional ad hoc tasks.
• Ensuring course content, resources, and assessments are version controlled and ready for live use within specified timelines.
• Committing to the team's SLAs and continuously improving service delivery and user satisfaction.

What’s the Best Thing About This Role?

You’ll have the opportunity to work across various areas of the business, taking ownership of projects and seeing them through from start to finish.

This role offers the chance to be creative and make a tangible impact by assisting in the development of innovative courses and solutions.

What’s the Most Challenging Thing About This Role?

Managing the volume of work and juggling multiple courses simultaneously requires excellent time management and organisational skills.

You’ll need to think ahead, plan effectively, and handle a variety of tasks with precision and efficiency.

What We’re Looking For

To be successful in this role, you must have:

• Excellent communication skills (oral and written).
• Outstanding attention to detail and accuracy.
• Exceptional planning and organisational skills.
• The ability to multitask and manage workloads effectively.
• Creativity and problem-solving capabilities.
• Flexibility and reliability.

To be successful in this role, it would be great if you have:

• Experience in managing successful relationships.
• Familiarity with systems like Totara, Salesforce, and Synap.

About Us

ICA, part of Wilmington plc, is the leading professional body for the global compliance community. Since 2001, we’ve helped over 150,000 professionals across 152 countries enhance their knowledge and skills.

We inspire and enable our members to conduct the right business in the right way.

Find What You’re Looking For

At ICA, you’ll be part of a passionate, professional team dedicated to empowering compliance professionals through education and community.

Join us and make a difference in the world of global compliance, click on “APPLY” today!