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Call Centre Agent

Call Centre Agent

C&M Travel Recruitment

Posted 18 hours ago, valid for 22 days

Birmingham, West Midlands B27 6QS, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The Call Centre Customer Care Agent position is with a well-established award-winning business travel company located in Birmingham.
Candidates must have a minimum of 1 year of call centre experience and will be paid £23,500.
Responsibilities include communicating with customers via phone, email, and live chat to resolve travel issues and manage bookings.
The role requires experience working with KPIs and supporting customers across various platforms.
Working hours are on a rota basis from 8am to 7pm, with a 37.5-hour work week and one weekend shift every seven weeks.

Call Centre Customer Care Agent: This well established award winning business travel company are expanding their Customer Care team and seeking candidates with previous call centre experience. Office based in Birmingham. Paying £23400.Call Centre Customer Care Agent, Responsibilities:

Communicate with customer over the phone, email and live chat to effectively resolve travel issues
Exceed customer expectations when managing bookings, queries and request
Answer customer requests and their travel advisor and think out-of-the-box to provide solutions.

Call Centre Customer Care Agent, Skills Required:

Min of 1 years working experience in a call centre
Experience of working with KPIs specifically with a focus on quality
Experience of supporting customers via email, phone and live chat

Additional Information:

Paying £23500
Office based in Birmingham
Working hours on a rota between 8am - 7pm working a 37.5hr week
Working 1 weekend in every 7 weeks
Full 8 weeks training provided

To apply for this Call Centre Customer Care Agent please either apply online, email your c.v to or call Amy on quoting Ref: AM59526

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