Visitor Centre Assistant

Roundhouse Birmingham is an independent charity. It was created through a landmark partnership between by Canal & River Trust and National Trust to find a new and sustainable purpose for one of Birmingham’s hidden gems, the Roundhouse. 

As one of our Visitor Centre Assistants, you will provide a warm welcome to visitors to the building, and a friendly response to those who get in touch on the phone, via email or on social media. Open to all, we pride ourselves in excellent customer care, and all our staff are advocates of our ‘smiley’ ethos. 

Salary: £11.64 per hour

Duration: Fixed Term Contract for 1 year

Hours: 0 hours flexible role. This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

Working 2-3 weekends per month and alternate Wednesday mornings (Apr-Sept).

Interview date: Friday 13th December 2024

Internally you will be known as 'Welcome & Service Assistant'.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

We’re a small team focussed on delivering high quality tours and experiences. Our offer includes heritage-focussed building and walking tours, as well as heritage-by-stealth activities such as kayaking and paddleboarding. We pride ourselves in offering a warm, smiley and inclusive welcome to all who pass through our gates, and this important role gives visitors the first impression of who we are. The weekends are our busiest times, particularly through the spring/summer periods when we’re delivering most of our activity. The winters can be quieter as we reduce our offer, but we still provide the same welcome to everyone who visits.

Working independently much of the time, our Visitor Centre Assistants are the first point of contact for our guests. Whether it’s a member of public visiting the building for the first time, or one of our tenants collecting their post, you will demonstrate strong customer service skills as you welcome visitors. Based in the Visitor Centre, you will learn our history and the story of the building and those who used to work here. The Visitor Centre has a small shop from where you will be selling tickets and merchandise. Your role is to make sure our visitors have the best day they can; you will check visitors onto their tours, be proactive in cross-selling other activities, process bookings, and even deliver short tours. We have a strong social media presence which you will be responsible for monitoring and updating. Responding to emails, online messages and reviews, you will manage all public enquiries ensuring prompt communication and high standards of customer care.

We'd love to hear from you if you are:

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.