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Client Experience Advisor
Salary basic up to £33,000 pa
Birmingham
My client is a manufacturer of high-end hardware and interior design products. They supply all across the UK, Europe and US. They have a team of expert designers who provide exquisite service to ensure their customer receives the exact product they desire with the tiniest detail within their specification. This needs to matched by the quality of service provided by the Customer Experience Team.
The suitable candidate will have experience in a customer-service role, using initiative and a proactive approach to deliver excellence in customer service to ensure customer satisfaction. You will have a positive, can-do attitude, are a team player and can effectively find solutions to problems.
Key Responsibilities:
- First point of contact for all incoming enquiries
- Responsibility for client relations
- Answer all customer queries and issues in a timely manner
- Work closely with the Operations team to chase orders
- Deliver a customer-centric mindset
- Manage returns and credits
- Communicate issues and escalate when necessary
- Consistently provide exemplary service
- Actively improve current processes to improve efficiency
- Provide ad hoc support to the team and wider business
Skills (required)
- Excellent written and verbal skills
- Customer Service experience in a fast-paced environment
- Organised and effective time-management
- Administrative skills
- Confident using ERP systems
- Customer centric attitude
- Team player who can be resourceful and a creative problem solver
- Experience within the Luxury or high-end products market is desirable
- Experience using SAP is desirable
Company Benefits
- Join a dynamic, fun, and driven team experiencing rapid growth
- Hours of work – Monday to Friday (39 hours pw) with early finish on Friday (office based work)
- Holidays – 25 days plus bank holidays
- Generous Pension offering
- Shut down over Christmas
- Company bonus
- Employee Discount - 75% on product range
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