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Digital Customer Journey Consultant - Contract

Harnham - Data & Analytics Recruitment
Posted 11 hours ago, valid for 24 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Digital Customer Journey Consultant position is a contract role based in the Midlands, requiring 2-3 days in the office each week.
  • The salary for this role ranges from £400 to £480 per day, and it falls outside of IR35 regulations.
  • Candidates should have proven experience in digital customer journey mapping and optimisation, ideally within the retail sector.
  • Key responsibilities include analyzing current digital customer journeys, mapping customer pathways, and developing strategies to improve user experience and conversion rates.
  • Strong analytical skills and familiarity with web analytics tools are essential for success in this role.

Digital Customer Journey Consultant - ContractMidlands - hybrid - 2-3 days in the office Retail £400-£480 per day outside IR35

Join a leading retail client committed to enhancing customer experiences in the digital landscape. Striving to understand our customers' journeys and continually improve their online experiences.

We are seeking a driven and detail-oriented Digital Customer Journey Consultant to join our team on a contract basis. The successful candidate will be responsible for mapping existing digital customer journeys, analysing touchpoints, and developing actionable insights to optimise the overall customer experience.

Role & Responsibilities:

  • Conduct in-depth analysis of current digital customer journeys, identifying strengths and weaknesses
  • Map customer pathways to understand how users are landing on our website and navigating through the site
  • Evaluate drop-off points in the customer journey and propose strategies for improvement
  • Identify key touchpoints throughout the customer journey to enhance satisfaction and engagement
  • Develop recommendations to improve conversion rates based on analysis and insights gathered
  • Collaborate with cross-functional teams to implement enhancements and track effectiveness
  • Provide ongoing reporting and insights to stakeholders on customer journey performance

Skills & Experience:

  • Proven experience in digital customer journey mapping and optimisation, preferably within the retail sector
  • Strong analytical skills with the ability to interpret data and translate findings into actionable strategies
  • Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) and customer experience platforms
  • Excellent communication and presentation skills to effectively share insights and recommendations
  • A proactive mindset with a passion for enhancing customer experience and driving conversions

Benefits

£400-£480 per day outside IR35, Midlands, 2-3 days in the office

How to Apply

Register your interest by sending your CV to Lloyd Dunstall via the Apply link on this page

Customer Journey / Digital Customer Journey / Customer Experience / CX / Optimisation

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.