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Cantonese speaking Banking Assistant Customer Service Officer

People First
Posted a day ago, valid for 16 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job title is Cantonese speaking Banking Assistant Customer Service Officer located in Birmingham, offered as a 12-month temporary position with potential for extension or permanent placement.
  • Candidates should be fluent in Cantonese and English, with customer service experience in banking, ideally as a Bank Teller.
  • The salary for this position is up to £34,000 per year, depending on experience, plus a bonus.
  • The role involves providing cashier services, enhancing customer experience, and ensuring compliance with bank policies and procedures.
  • Applicants are required to have a minimum of one year of relevant experience in a customer service role within the banking sector.

To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina

Ref: 22786

Job Title: Cantonese speaking Banking Assistant Customer Service Officer, Birmingham Branch (12 Months Temps)

The Skills You'll Need: Fluent Cantonese and English. Customer service experience in Banking, ideally as a Bank Teller

Your New Salary: up to £34k depending on experience + bonus

Location: Birmingham

Job Status: 12 months temps, with possibility to extend or go permanent depending on business needs and performance

Working Pattern: Fully on site

Assistant Customer Service Officer - Summary:

  • To provide all cashier services and handle cash accurately.
  • To provide existing and potential customers the best experience at the Bank.
  • To provide quality customer services in accordance with the Bank’s policy and procedures.
  • To recognise customers’ needs and develop new business for the Bank to achieve sales target.
  • To support all designated areas within the branch operations where service or assistance is required.

Assistant Customer Service Officer - What You'll be Doing:

Process

  • To accurately complete or input data and made amendment on screen and records.
  • To maintain Clear Desk policy.
  • To keep clear records of transactions/processes.
  • To exercise due diligence and care in handling transactions.

People

  • To ask for help and support where necessary.
  • To maintain good team work and work relationship with colleagues and other departments.

Customer

  • To have full understanding of the products and services before selling it to customers.
  • Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
  • To ensure customers made aware of all the product details by signing the agreement.
  • Resolve customers’ queries/concerns/complaints and provide relevant information and support.

Compliance & Risk Management

  • Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
  • Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

Assistant Customer Service Officer - The Skills You'll Need to Succeed:

  • Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
  • Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
  • Knowledge of accounting terminology.

Please follow us on Linkedin: people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.