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COMPLAINTS ADMINISTRATOR
REMOTE
6 MONTH FTC
£28,300 (PRO RATA)
We have a great opportunity for an accomplished Complaints Administrator to join our client on a full-time, 6 month FTC. There is shift work involved Monday - Sunday, so you must be able to work some weekends.
The role is working for a national organisation, where you will be joining a small, dedicated Customer Experience team providing email support to customers.
Responsibilities:
As a Complaints Administrator, you will be:
- Coordinating, monitoring and improving the CRM system to support the various customer teams, through inbox management and email support.
- Prioritising complaints and following them through to resolution, collecting any additional information required.
- Acting in line with regulations and policies, ensuring actions are completed within the necessary timeframes.
- Be the first point of contact for customer enquiries, providing a professional and timely service, communicating in a clear and concise manner.
- Collaborating effectively with other internal teams, including senior stakeholders.
- Keeping customers informed with developments.
Requirements:
To be considered for the role of Complaints Administrator you must have:
- Previous admin experience, including working to deadlines in a fast paced environment.
- Previous experience within a complaints environment.
- Excellent communication skills, able to collaborate at all levels.
- Experience of managing inboxes.
- Experience dealing with sensitive and confidential information.
- Strong IT skills; Outlook, Word, Excel, shared drive etc.
- Passes in GCSE Maths and English or equivalent.
- Strong organisation skills and good time management.
So, if you are interested in becoming a Complaints Administrator, then apply with your CV today.
Why miss out? Apply now!
