Complaints Administrator

Niyaa People Ltd

Posted 19 hours ago, valid for 15 days

Birmingham, West Midlands B4 6FQ

£17 - £19 per hour

Full Time

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Sonic Summary

We are seeking an experienced Complaints Administrator for a temporary position with a housing association in the West Midlands.
The role offers a salary of £17-19 per hour, paid weekly, for a full-time schedule of 37.5 hours per week, Monday to Friday.
Key responsibilities include managing the complaints inbox, responding to tenant enquiries, and providing updates on complaints via phone and letter.
Candidates should possess strong administrative skills, a good understanding of Excel, and the ability to communicate effectively with customers.
This position requires prior experience in a similar role to ensure successful stakeholder relationship development and high-quality customer service.

We are looking for an experienced Complaints Administrator to join the team of an established housing association in the West Midlands offering a great opportunity,

Mon- Fri/ 37.5 hrs
Hybrid
Birmingham
Temporary
17-19ph paid weekly

As a Complaints Administrator, you will be:

Managing the complaints inbox
Responding to a high volume of tenant enquiries, ensuring complaints are dealt with promptly
Providing updates to tenants on complaints by phone and by letter
Liaising with teams across the business to coordinate information relating to complaints
Updating excel trackers and using other IT systems

To be successful as a Complaints Administrator, you need:

Strong admin skills
To have a good understanding of excel
Ability to develop stakeholder relationships
To be able to communicate well with customers, ensuring good customer service at all times

If this is of interest to you, please apply with your most up to date CV or get in touch with Samuel to discuss the opportunity.

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