Complaints handler

Pertemps Birmingham Commercial

Posted 4 days ago, valid for 7 days

Birmingham, West Midlands B37 7YN, England

£12.5 per hour

Part Time

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Sonic Summary

The position is for a Complaints Handler on a temporary ongoing contract based in Birmingham Business Park, fully office-based.
The role requires a minimum of 3 years of experience in a customer-focused position, preferably in complaints and dispute resolution.
Key responsibilities include logging complaints, managing timelines, and collaborating with stakeholders to ensure fair handling of cases.
The pay rate for this role is £12.50 per hour, with an immediate start available.
Candidates should possess strong problem-solving skills, attention to detail, and excellent communication abilities.

Complaints Handler – Temporary Ongoing Contract?? Location: Birmingham Business Park (Fully Office-Based)?? Pay Rate: £12.50 per hour? Contract Type: Temporary OngoingAre you an experienced Complaints Handler looking for your next opportunity? Our client, a well-established business based at Birmingham Business Park, is seeking a customer-focused professional to join their team on a temporary ongoing basis.Key Responsibilities:

Logging and accurately recording complaints, ensuring a thorough investigation and resolution process.
Managing complaints within set timelines and providing clear customer feedback.
Working with internal and external stakeholders to ensure fair and impartial handling of all cases.
Identifying root causes of complaints, monitoring trends, and highlighting areas of concern.
Acting as a Subject Matter Expert (SME) in customer dissatisfaction, supporting and guiding teams across the business.
Assisting the Quality Management Systems (QMS) team in process improvements, reporting, and developing best practices.

What We’re Looking For:

Minimum 3 years’ experience in a customer-focused role, ideally handling complaints and dispute resolution.
Strong problem-solving and analytical skills, with the ability to present evidence-based conclusions.
High attention to detail and the ability to manage multiple cases while meeting deadlines.
Excellent written and verbal communication skills, ensuring clear and professional interactions.
Experience in monitoring trends, reporting data, and suggesting process enhancements.
A proactive and adaptable approach, with the ability to work both independently and as part of a team.

Additional Details:

Fully office-based role at Birmingham Business Park.
Temporary ongoing contract with an immediate start available.
Competitive hourly pay of £12.50 per hour.

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