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Customer Care temp to perm

Elite Personnel
Posted a day ago, valid for a month
Location

Birmingham, West Midlands B27 6QS, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is looking for an Outbound Customer Care Advisor to join their team temporarily, with a focus on providing exceptional customer service without any sales involved.
  • Candidates should have experience in an Outbound Customer Service role and possess excellent communication and problem-solving skills.
  • The position requires working hours from 8:30 am to 5:30 pm, Monday to Friday, with a salary of £10 per hour.
  • Benefits include holiday pay, 20 days plus bank holidays, a pension, weekly pay, and free parking.
  • Applicants must provide a copy of their UK rights to work and should be prepared for a competitive application process.
Job description

Our client is seeking an Outbound Customer care NO SALES to join their team on a temporary basis. As a key member of their customer-facing team, you'll be responsible for providing exceptional customer service by making outbound calls to their clients to check on service and book follow ups NO SALES

Duties for the Outbound Customer Service Advisor will include but not be limited to the following:

  • Make outbound calls to customers to arrange appointments no SALES
  • Provide timely and effective solutions to resolve customer concerns
  • Build strong relationships with customers to increase customer loyalty and satisfaction
  • Stay up-to-date with company policies, procedures, and product knowledge

The ideal candidate for the Outbound Customer Service Advisor will have the following:

  • Experience in an Outbound Customer Service role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced and dynamic environment
  • Strong customer service skills with a focus on customer satisfaction and retention
  • Ability to meet performance targets and deadlines
  • Ability to work in a team environment and take direction from supervisors

Hours are 8:30am -5:30pm Monday to Friday

Benefits for the Outbound Customer Service Advisor include:

  • Holiday Pay
  • 20 days plus bank holidays
  • Pension
  • Weekly pay via Elite
  • Free Parking

for this role will require a copy of your UK rights to work.

Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.