Customer Liaison Officer - Birmingham

Job Title: Customer Liaison Officer - Kitchen and Bathroom Streams

Location: Birmingham B11

Hourly Rate: £14 per hour

Company Overview: Our client is a leading provider of energy and services solutions, committed to delivering high-quality projects and services across various sectors. We are currently seeking a dedicated Customer Liaison Officer to join their team in Birmingham, focusing on our kitchen and bathroom streams.

Role Overview: The Customer Liaison Officer will serve as the primary point of contact between the Client and their customers, ensuring effective communication and exceptional service delivery throughout the duration of kitchen and bathroom projects. This role involves coordinating project activities, addressing customer inquiries, and ensuring customer satisfaction.

Key Responsibilities:

• Customer Communication:Act as the main liaison between customers and project teams, providing timely updates and addressing concerns.
• Project Coordination:Assist in scheduling and coordinating project activities, ensuring adherence to timelines and quality standards.
• Issue Resolution:Proactively identify and resolve any issues or delays, working closely with internal teams and customers.
• Documentation:Maintain accurate records of customer interactions, project progress, and any issues encountered.
• Feedback Collection:Gather customer feedback to identify areas for improvement and contribute to enhancing service delivery.

Qualifications and Skills:

• Experience:Previous experience in a customer liaison or coordination role, preferably within the construction or home improvement sector.
• Communication Skills:Excellent verbal and written communication skills, with the ability to engage effectively with customers and team members.
• Organizational Skills:Strong organizational abilities, with attention to detail and the capacity to manage multiple tasks simultaneously.
• Problem-Solving:Ability to identify issues and implement effective solutions promptly.
• Technical Proficiency:Familiarity with project management software and Microsoft Office Suite.
• Location:Must be based in or near Birmingham B11, with the ability to travel to various project sites as required.

Working Hours: This is a full-time position, offering 37.5 hours per week. Standard working hours are Monday to Friday, 9:00 AM to 5:00 PM, with flexibility required to meet project demands.

Benefits:

• Competitive Pay:£14 per hour.
• Supportive Environment:Join a collaborative team committed to delivering excellence.