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Customer service representative
Customer Service Advisor, Dispatch team

Customer Service Advisor, Dispatch team

TMR Group Ltd

Posted 4 days ago, valid for 20 days

Birmingham, Warwickshire B46 3DH

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

The position is for a Customer Service Advisor in the Dispatch team located in Coleshill, offering a salary of up to £28,000.
The company is a well-established manufacturing business that has seen significant growth over the past five years.
The role involves managing daily orders, updating courier portals, and ensuring timely dispatch of orders.
Candidates should have experience in logistics or transport and be available to work on-site five days a week.
Knowledge of Sage and export processes is advantageous, along with excellent communication skills.

Customer Service Advisor, Dispatch team

Coleshill

Up to £28,000

The Company

An established business within Manufacturing that has experienced substantial growth in the last 5 years. Offering both off the shelf products and bespoke design, they employ around 70 staff, working in various markets. In this role you will be working within the dispatch and transport department.

What’s on offer

Free parking
10% annual bonus
22 days holiday plus Bank Holidays
Life assurance

What will you do as a Customer Service Advisor

Run daily orders for picking and create pick list
Update courier portals, booking out jobs and assisting with route planning
Ensure POD’s are loaded onto CRM and manage any discrepancies
Monitor customer service inbox and liaise with hauliers
Update customers if they have any issues and find a resolution
Oversee dispatched orders and ensure they have left on time

What will you need to be a customer service advisor

Experience working within logistics or transport
Happy to be onsite 5 days a week
Knowledge of using Sage would be an advantage
Export knowledge
Excellent communication skills

Job number 8878

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