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Customer Service Advisor - German Speaking

Advancing People
Posted 2 days ago, valid for 16 days
Location

Birmingham, West Midlands B4 6FQ

Salary

£28,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Advancing People Multilingual is seeking a German Speaking Customer Advisor for a client in Birmingham, West Midlands.
  • The role involves providing excellent customer service via phone and email to customers in the German-speaking region.
  • Candidates should be fluent in German and have previous experience in a customer service environment.
  • This full-time permanent position offers an annual salary of £28,000 plus attractive company benefits.
  • The job allows for remote work two days a week and requires strong communication skills and a positive attitude.

Advancing People Multilingual - Recruitment Specialists are Recruiting for a German Speaking Customer Advisor for their client based in Birmingham, West Midlands.

As a German Speaking Customer Advisor it will be your responsibility to work with Customers based in the German speaking region. Providing excellent customer service via phone & email ensuring enquiries are dealt with in a prompt and professional manner.

Main Responsibilities

  • Accurately & professionally manage inbound calls
  • Deal with web enquiries in a prompt manor
  • Generate as well as manage responses back to customers/consumers via Letters, Telephone & Email.
  • General administrative duties.
  • Taking receipt of returned product and managing the product through to investigation and closure of the issue.
  • To carry out translations as required.

Person Specification

  • Fluent in German
  • Previous experience working in a customer service environment is desirable
  • Strong customer focus and professional approach
  • Excellent communication skills, both oral and written
  • Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions
  • Ability to learn new systems and processes
  • Good computer skills
  • Positive "can do" attitude

This is a full-time Permanent position offering an annual salary of 28,000 + attractive company benefits!

This role offers flexibility to work from home / Work Remotely 2 day a week.

Apply now!

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.