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Title: Customer Service AdvisorSalary: up to £25,000 + BenefitsLocation: remote start with some onsite training/team meetings but this role will transition into an onsite role in Birmingham or the surrounding area at some point in the futureContract: PermanentWorking hours: Monday to Friday - 9am - 5pm
An enthusiastic and energetic Customer Service Advisor is required by an energy supplier which has extensive growth plans. With a focus on customer satisfaction and environmental responsibility, they strive to innovate and deliver excellent service to meet the evolving needs of their customers.
Customer Service Advisor - Responsibilities:
- Act as first point of contact for any inbound customer issues which could be completed over the phone, via email or chat
- Use the ticketing system
- Resolve customer complaints or issues which could include technical issues or billing discrepancies within a timely manner
- Gather customer feedback, identify trends and communicate insights
- Document customer interaction
- Stay up to date with the firms' products, services and promotions
- Work closely and collaborate with other departments within the business
Customer Service Advisor - Essential Requirements:
- Any customer service or customer facing experience
- Good work ethic
- Willing to answer the phone and be in a job which entails a lot of phone calls
- Motivated
- Strong communication skills
- Go-getter
- Prepared to learn new tasks and adapt accordingly to the needs of the business as it grows
Customer Service Advisor - Desirable Skills:
- Prior experience working in a role which required a lot of phone calls
- Any degree
We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the Customer Service Advisor role, please apply in the initial instance.
Customer Service Advisor, Customer Facing, Customer Support
