Customer Service Advisor

CUSTOMER SERVICE ADVISOR

WORKING 5 DAYS OUT OF 7: 08.00 - 19.00 

£11.94 PER HOUR

People Solutions are looking for a Customer Service Advisor for our client based in Birmingham.

You may have worked in a retail environment or perhaps in a bar or restaurant, but so long as you are a real people person, and willing to learn, this could be the role for you.

Benefits

• Full training provided• Option to join Employee health cash plan• 22 days plus bank holidays• Overtime available• Casual dress• Company pension• Employee discount

Day to Day Duties

• Answering all customer queries by Email, Phone, 3rd Party Channels, Social Media and Post• Completing day to day tasks (e.g On Hold releases, Escalated Returns and Refunds, Gift Card Administration etc)• Taking ownership of all customers issues to resolution• Constantly search for opportunities to improve the customer experience• Meet individual and departmental targets• Support the wider business where it is required on day to day tasks

Essential Skills

• Experience within customer services and a call centre environment

Desirable Experience

• Experience of working to call centre KPIs are desirable• Customer service: 2 years (preferred)

Training

•Training provided but previous call centre experience is essential

Apply

• Apply today by clicking below