Customer Service Advisor

Your new companyDue to the partnership between Hays and Birmingham City Council, we are looking for a number of customer service advisors to join the Housing Repairs team within the council.Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.Your new roleHousing Repairs BCC is the largest local authority in Europe and have a responsibility to maintain their properties and report emergency or non-emergency repairs in line with the agreements between the council and contractors. Housing repairs also assist and provide information to the Rents department in order for tenants to keep up with their rental payments and other responsibilities such as council tax so that the council can support them. Working hours are Monday to Friday 8am - 8pm on a shift rotation basis, with a 15-minute break and a 30-minute lunch break - both unpaid. This is a full-time position. Please see below the possible shift patterns:

8am - 4pm

9am - 5pm

10am - 6pm

11am - 7pm

12pm - 8pm.

There will be 8 week training period based fully in office with an experienced trainer - you can not have any annual leave or appointments booked within this training period. All candidates will be assessed during training and will also be required to complete legal paperwork in order to access data protected systems. Once you have completed training and have been signed off by the academy training, you will be able to work from home. Candidates are required to have a good WiFi signal with a suitable workstation to enable working from home the foreseeable future. Training and support will continue to be available on an ongoing basis. What you'll need to succeedThe ideal candidate should have strong customer service skills and have confidence working on their own. Candidates from a call centre/contact centre or telesales environment will benefit from the nature of this role as you will be familiar with working in a fast-paced environment. Staff will be required to cover the full contractual period with NO annual leave booked for the first 8 weeks due to the training period. Please apply for this position without a notice period as this is an immediate start position. Also, note that we will require 2 ex-employer references from your 2 most recent places of employment upon registration, therefore your referees must be contactable for us to take your application forward to the next stage.What you'll get in returnAs the largest leading local authority in Europe with their reputation solely built upon their passionate investment in people, your employment as a customer service advisor will be a rewarding perk of the job as you will be taking pride in the speed of service within Birmingham City Council as an organisation. You will receive an employee pension scheme and unlimited progression. You will also receive an hourly rate of pay of £12, in line with the new National Living Wage that will be paid weekly. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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