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Customer Service Advisor

Reed
Posted 13 days ago, valid for 6 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

Retirement Plan
Life Insurance
Employee Discounts

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The International & UK Customer Service Advisor position requires a dedicated individual to provide high-quality post-sales support to customers across the UK and Europe.
  • Candidates must have a minimum of 3 years of customer service experience and be multilingual, with French being essential and Spanish desirable.
  • The role involves logging customer queries, updating the ERP system, processing orders, and communicating effectively with customers.
  • The salary for this position is competitive and includes benefits such as 25 days of holiday, healthcare cash plans, and a pension scheme with employer contributions.
  • Interested applicants should submit their CV and cover letter outlining their relevant experience and interest in the role.
International & UK Customer Service Advisor

We are seeking a dedicated and skilled Customer Service Advisor to join my clients dynamic team. This role focuses on delivering high-quality post-sales support to both internal and external customers across the UK and European markets. If you are passionate about providing exceptional customer service and are looking for a role that offers both challenges and rewards, this position might be perfect for you.

Day-to-day of the role:
  • Log all customer telephone and email queries.
  • Update our ERP System with concise notes and actions.
  • Process and action replacement orders.
  • Arrange the return of incorrect, damaged, or faulty items.
  • Apply coding lines to each incident.
  • Assist in tracking orders with logistic partners.
  • Work towards the reduction of open incidents.
  • Process email queries from internal and external customers.
  • Communicate professionally and efficiently with customers at all times.
Required Skills & Qualifications:
  • Multilingual – French (essential) & Spanish (desirable).
  • Educated to GCSE Level – English and Maths at Grade C or above.
  • 3+ years of customer service experience.
  • Knowledge of Export Rules and Regulations is desirable.
  • Proven track record of successfully resolving customer queries in a B2B environment.
  • Experience in a similar industry or distribution background preferred.
  • Familiarity with order and sales processes.
  • Proficient in customer service best practices and basic negotiation techniques.
  • IT literate with proficient touch typing or keyboard skills.
Benefits:
  • 25 days holiday a year with the option to flex (buy/sell) up to 5 days.
  • Healthcare cash plan and group life assurance.
  • Auto-enrolment in our pension scheme, with 4% employee and 5% employer contributions.
  • Volunteering scheme.
  • Employee Discounts Portal.
  • Bike to work Scheme.
  • Regular appraisals and development plan.
  • Wellbeing support including App and Hub.
  • Enhanced Maternity/Paternity Leave.

To apply for the Customer Service Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.